This is the privacy notice of FIX.network referred to in this document as “FIX”,
"we", "our", or "us".
This website is operated by FIX NETWORK, UAB
. We are registered in Lithuania under registration number 304951051, and our registered office is at Lvovo str. 13C – 5, LT-09313, Vilnius, Lithuania.
This is a notice to inform you of our
policy about all information that we record about you. It sets out the
conditions under which we may process any information that we collect from you,
or that you provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the context of the
law and this notice, “process” means collect, store, transfer, use or otherwise
act on information.
We regret that if there is any information in this Privacy
Policy with which you disagree, your
only recourse is to leave our website immediately.
We take the protection of your privacy and confidentiality
seriously . We understand that all visitors to our website are entitled to know
that their personal data will not be used for any purpose unintended by them,
and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all
information you provide to us.
Our policy complies with Ireland law accordingly
implemented, including that required by the EU General Data Protection
The law requires us to tell you about your rights and our
obligations to you regarding the processing and control of your personal data.
To comply with this law, we therefore request that you read the information
provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, sell, or disclose
to a third party, any information collected through our website.
information do we collect and how will we use it
Information being collected
Visit our website
Browser related data,
to improve the browsing
to accommodate the design of our website
to enable you to sign in to your account when you register
Register and create an
VAT ID or Tax ID
to create a user account
to enable us to contact you regarding the management of your account
Contract by accepting our
terms and agreements
to send you news and
information regarding our products and services
Verify your account details
Proof of address (usually a
recent utility bill)
Passport or photo ID copy
to verify your identity
Purchase our services
Name and Surname
to verify your details
to minimize fraud
to invoice you
Payment method details
to process your payments to
End-user proof of address
(usually a recent utility bill) Customer ID/driving license/residence permit
to comply with local
regulations where end user information is required
in order to use local services
Use our services
Customer trunk destination
to enable routing of calls
Call detail records (CDR)
regarding the time, duration, origination and destination of calls and
to allow correct billing of
to comply with legal
Contact our support team
Your name, email address
and phone number
to provide the needed
support and customer care
Contract, when you are a
registered user or customer
Consent in all other cases
The contents of your messages
The bases on which we process information about you
The law requires us to determine under
which of six defined bases we process different categories of your personal
information, and to notify you of the basis for each category.
If a basis on which we process your
personal information is no longer relevant then we shall immediately stop
processing your data.
If the basis changes then, if required by
law, we shall notify you of the change and of any new basis under which we have
determined that we can continue to process your information.
we process because we have a contractual obligation with you
When you register to create an account on our website, buy a product
or service from us, or otherwise agree to our terms and conditions, a contract
is formed between you and us.
In order to carry out our obligations under that contract, we must
process the information that you provide to us. Some of this information may be
We may use this information in order to:
your identity for security purposes
products and services to you
you with our services
you with suggestions and advice on products, services and how to obtain the
most from using them and our website
We process this information on the basis that there is a contract
between us, or that you have requested we use the information before we enter
into a legal contract.
Additionally, we may aggregate this information in a general way and
use it to provide class information, for example, to monitor our performance
with respect to a particular service we provide. If we use it for this purpose,
you as an individual will not be personally identifiable.
We shall continue to process this information until the contract
between us ends or is terminated by either party under the terms of the
we process with your consent
Through certain actions when otherwise there is no contractual
relationship between us, such as when you browse our website or ask us to
provide you with more information about our business, including our products and services, you provide your
consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process
Sometimes you might give your consent implicitly, such as when you
send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a
specific purpose, we do not use your information in any way that would identify
you personally. We may aggregate it in a general way and use it to provide
class information, for example, to monitor the performance of a particular page
on our website.
We continue to process your information on this basis until you
withdraw your consent.
You may withdraw your consent at any time by instructing us at email@example.com or via your personal
account settings . However, if you do so, you may not be able to use our
website or our services further.
we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate
interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having
given careful consideration to:
the same objective could be achieved through other means
processing (or not processing) might cause you harm
you would expect us to process your data, and whether you would, in the round,
consider it reasonable to do so
For example, we may process your data on this basis for the purposes
for the proper and necessary administration of our business
to unsolicited communication from you to which we believe you would expect a
and asserting the legal rights of any party
against or obtaining professional advice that is required to manage business
your interests where we believe we have a duty to do so.
we process because we have a legal obligation
We are subject to the law; therefore, we must process your
information in order to comply with
For example, we may be required to give information to legal
authorities if they so request or if they have the proper authorisation such as
a search warrant or court order.
This may include your personal information.
Retention period for personal data
Except as otherwise mentioned in this privacy
notice, we keep your personal information only for as long as required by us:
you with the services you have requested;
with other laws, including for the period demanded by tax authorities (this
will typically be a period of 7 years);
a claim or defence in court.
If have not purchased or otherwise used any
of our services, your personal information may be deleted by deleting your
Use of information we collect through automated systems
when you visit our website
Cookies are small text files that are placed on your computer's hard
drive by your web browser when you visit any website. They allow information
gathered on one web page to be stored until it is needed for use on another,
allowing a website to provide you with a personalised experience and the
website owner with statistics about how you use the website so that it can be
Some cookies may last for a defined period of time, such as one day
or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any cookies you choose.
It also should allow you to prevent or limit their use.
on our servers, and by software operated by third parties whose services we
When you first visit our website, we ask you whether you wish us to
visit except to record that you have not consented to their use for any other purpose.
your browser settings, you will not be able to use all the functionality of our
how you use our website
whether you have seen specific messages we display on our website
enable you to sign in to your account on
maintain the conversation session during a live chat with our support team
Pixels are a small amount of code on a web page or in an email
notification. We may use pixels to learn whether you’ve interacted with certain
of web or email content on our Services. This helps us to provide you with a
good experience when you browse our website and also allows us to improve our
identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your
Internet service provider and your IP address. We also record information about
the software you are using to browse our website, such as the type of computer
or device and the screen resolution.
We use this information in aggregate to assess the popularity of the
web pages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous
visits, the data possibly could be used to identify you personally, even if you
are not signed in to our website.
Our use of
Remarketing involves placing a cookie on your computer when you
browse our website in order to be able to serve to you an advertisement for our
products or services when you visit some other website.
We may use a third party to provide us with remarketing services
may see advertisements for our products and services on other websites.
FIX provides cloud-based telecommunication services that make use of
traditional telecom networks. In order for these service to function properly, FIX
relies on interconnection to Communication Service Providers globally, and
communications-related data is shared with and received from these providers as
necessary to route and connect those communications. How these service
providers handle this data is generally determined by those providers’ own
policies and local regulations.
service providers or consultants.
We engage third-party service providers to process payments on our
behalf. These providers are limited to only accessing or using this data to
provide services to us and must provide reasonable assurances they will
appropriately safeguard the data. We do not store your credit card information.
with Legal Obligations.
We will disclose your or your end users’ personal information to a
third party if (i) we required to do so by applicable
law, regulation, legal process or a government request (including to meet
national security or law enforcement requirements), (ii) to enforce our
agreements and policies, (iii) to protect the security or integrity of our
services and products, (iv) to protect ourselves, our other customers, or the public
from harm or illegal activities, or (v) to respond to an emergency which we
believe in good faith requires us to disclose data to assist in preventing a
death or serious bodily injury.
We may share your personal information or your end users’ personal
information with an affiliate company, such as a subsidiary of FIX. We and our
subsidiaries will only use the information as described in this notice.
or de-identified data.
We might also share data with third parties if the data has been
de-identified or aggregated in a way so it cannot be used to identify you or
your end users.
To assist in combating fraud, we share information with credit
reference agencies, in so far as it relates to clients or customers who
instruct their credit card issuer to cancel payment to us, without having first
provided an acceptable reason to us and given us the opportunity to refund
transfer of information
The provision of our services requires the transfer of data outside
of the European Economic Area (the “EEA”). In order to fulfil our contractual
obligations to you, we may transfer, process and store your information in any
country in which FIX or its affiliates, subsidiaries, suppliers or agents maintain
facilities. among these countries are the USA, Singapore and Germany.
Information collected within the EEA may, for example, be transferred to and
processed in a country outside of the EEA which may not provide the same level
of protection for personal data as within the EEA. By using our Services, you
consent to any such transfer of your information outside your country.
As part of the service, we may send you messages relating to your
account and the services you are using, such as invoices, payment receipts, low
balance alerts, technical notifications and other issues. These messages
comprise a mandatory part of the services. If you wish to stop them, you must
cancel your services.
When you contact us, whether by telephone, through our website or by
e-mail, we collect the data you have given to us in order to reply with the
information you need.
We record your request and our reply in order to increase the
efficiency of our business.
We keep personally identifiable information associated with your
message, such as your name and email address so as to be able to track our
communications with you to provide a high quality service.
If you contact our sales or support teams, we will respond to your
communications by means of live chat, email or telephone.
We may contact you from time to time to keep you up to date with
news about our services, including new products, campaigns, promotions and
payment methods. You can stop receiving promotional messages by following the
instructions included in such messages.
Our website may contain links to the websites of third parties.
site by children
We do not sell products or provide services for purchase by
children, nor do we market to children. If you are under 18, you may use our
website only with consent from a parent or guardian.
your own information
your personal information
At any time you may review or update personally identifiable
information that we hold about you, by signing in to your account on our
To obtain a copy of any information that is not provided in your
account section on our website you may send us a request at firstname.lastname@example.org.
After receiving the request, we will inform you when we expect to
provide you with the information, and whether we require any fee for providing
this information to you.
If you wish us to remove personally identifiable information from
our website, you may contact us at email@example.com.
This may limit the service we can provide to you.
of your information
When we receive any request to access, edit or delete personal
identifiable information, we shall first take reasonable steps to verify your
identity before granting you access or otherwise taking any action. This is
important to safeguard your information.
complaint then you should inform us by email at firstname.lastname@example.org.
If a dispute is not settled, then we hope you will agree to attempt
to resolve it by engaging in good faith with us in a process of mediation or
If you are in any way dissatisfied about how we process your
personal information, you have a right to lodge a complaint with the Data